HP has issued a "worldwide voluntary safety recall" following fears that several of its laptop models that are experiencing battery problems that could result in them catching fire. To identify if the battery is affected by this recall, customers can use the battery validation utility located on the program website. However, please note that the "Battery Safety Mode" is only applicable to HP products affected by this recall. In the world of battery recalls, there is a very thin line between issue and crisis, and we count on companies to understand this delicate balance.
If you have a system that requires a new battery, HP will provide new batteries at no cost. "This action pertains to 0.1 per cent of the HP systems sold globally over the past two years".
HP is recalling a range of its notebook and mobile workstation computers due to the risk their batteries could burst into flames from overheating.
HP Inc has confirmed that it is recalling an estimated 50,000 laptops across the United States and Canada over fears that the batteries could overheat and burst into flames.
A number of laptops have been affected by the fault, including the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.
For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc.
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To check whether a battery is affected, HP owners will need to download HP's battery validation utility, which runs the check in about 30 seconds.
Three of those customers also reported property damage of almost $5,000, and one ended up with first-degree burns on their hand.
Consumers with these batteries can install an update that will put the device in "battery safe mode" until it can be replaced.
Why this matters: Battery recalls happen every so often, often due to manufacturing issue.
The company has also released a new BIOS update to deal with the issue which adds a "battery safety mode". Impacted customers will have their batteries replaced free of charge and may continue safely using their device by placing the battery in Safety Mode and connecting to an external power source.