Consumer Reports stops recommending Surface mobile devices


Consumer Reports has withdrawn its recommendations for Microsoft's Surface laptop and 2-in-1 range, citing concerns about reliability after polling owners. Personally, I ran into heating and battery drain issues on 4 Surfaces used over the course of four years, as well as touch responsiveness problems which cause me to (biasedly), view this report more credibly than say - Microsoft PR.

"Every generation of Surface surpasses its predecessors in performance and in reliability", a Microsoft statement claims.

In addition, the choice to omit a Thunderbolt 3 from the Surface Pro would be regarded as a awful move from Microsoft because apart from the spec bump, there was nothing different being marketed about the 2-in-1.

"Several Microsoft products have performed well in CR labs, including the new Microsoft Surface Pro, which earned Very Good or Excellent scores in multiple CR tests", Consumer Reports said.

We can't say we've personally observed any problems, but that's what makes data sets like Consumer Reports' so useful.

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Building hardware is not a simple task and while Microsoft has had some experience in this segment with the Xbox and a few other devices, they are still relatively new to the game.

In total, the company surveyed 90,000 tablet and laptop owners, but it's unclear how many of them were Surface holders.

Microsoft's estimated breakage rate for its laptops and tablets was higher than most other brands' and the difference was statistically significant enough to warrant this response.

Meantime, if you are shopping for a student right now, you may be interested in know that Apple's MacBooks and iPads came out on top in Consumer Reports' survey.

It is not unlikely that an average user might run into one of these flaws with their Surface device at least once. Instead, Microsoft forced Surface Pro 3 owners to pony up $450 for a refurbed unit. Frozen computers, unexpected shutdowns and unresponsive screens were noted as complaints. While the Surface series hasn't been as strong of a performer for Microsoft lately as it has in the past, the series has still been a major player in defining the hybrid tablet PC market among consumers.