Multiple users have taken to Reddit to report the issue, with one posting a video to Facebook demonstrate the unprompted shutdown. He called emergency services after seeing a building fire not far away, but the phone rebooted each time he tried to make the call. In the three years since, it's moved all the way on to the OnePlus 5 which appears to be boasting an unusual and unsettling feature: it reboots if you try to call 911. Should this be the case, the issue may not be limited to 911 calls. Last month, users complained of a "jelly scrolling" issue plaguing the handset's display. A Redditor named Nick Morrelli has also uploaded a video of the issue on the device.
The OnePlus 5 was one of the most promising Android handsets of the summer, at least on paper.
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Other users, including at least one in the United Kingdom, experienced the same issue when trying to call 911 or local emergency services numbers, according to posts on Reddit.
Reddit users speculate the issue might have something to do with the phone's GPS feature, and that it's blocking any emergency line that uses the GPS system to provide location data to the operator.
When we talk about bugs in smartphone software we typically mention issues that may be annoying, but not life-threatening. "We have contacted the customer and are now looking into the issue", OnePlus told TNW. While other bugs such as notifications being cleared or Windows 10 not recognizing the phone have been annoying, this one is potentially risky, and we hope that OnePlus is able to identify and solve the issue soon.